Founder of r/AJelqForYou, with over 27 years of experience
Best sellers
FAQ
Find the answers you need here.
How long will it take to get my order?
There are 2 stages in an order:
1) Order processing: 2 to 4 weeks*.
2) Shipping: the time depends on the chosen carrier.
*Please check the announcement bar to see any news about any general delays like holidays rush or logistic delays.
Once the order is processed you will immediately receive an email with a tracking number.
My order is taking more than the stipulated processing time. What do I do?
We understand your excitement to get our products as soon as possible, so if this is the case for your order, you do not need to do anything or worry.
Please be aware of the announcement bar at the top where we will share if there are any current general delays.
We process all orders as fast as we can, so if there is a delay, this means that something unexpected has risen.
Still, feel free to contact us for any concerns you wish to share.
Is the packaging discreet?
Yes!
All of our orders are sent without any text, images or anything that can identify the contents of the box. Even if the box is opened, there is nothing that will reveal the nature of the product.
You can order with peace of mind!
Are there any instructional videos?
Yes!
You can find them under the corresponding product page of your device. We also have step-by-step written instructions there.
If you want something more like routines or techniques, you can check out our Monster 101 Ebook.
We are also working on a mobile app to offer more content.
How do you prevent the clamp from bubbling out the bottom or the top?
This is probably happening because only one sleeve is installed.
If this is the case, you have to install the second sleeve on top of the first sleeve to unlock stage 2 clamping force.
You can watch the sleeve installation guide video to achieve this.
Please be aware of your nails or anything sharp that can damage the sleeve during this process.
Do I need to pay custom's taxes?
Yes.
Currently, all of our prices do not include taxes, so you will need to pay them once you receive your order.
Be aware that some carriers hold the package in some centers, so you may need to go there to pay and pick up you order.
We are working with a fulfillment center to offer pre paid duties, that way the prices you will see on our store, will be the guaranteed landed ones.
I want to order from an Islamic country, what do I need to consider?
We have been told by customers who live in Islamic countries that there should not be any problems with Customs as long as the order does not contain any sexually explicit content and isn't described as a sexual device.
Our products are labeled as "Fitness devices", the packaging doesn't contain any sexual/improper content (actually, it contains nothing at all), and lastly, the devices are delivered in an unassembled state, so it is very difficult to determine the nature of our products.
BUT, even considering this, it is still possible that your order might be held in Customs and be rejected for being a "forbidden item".
WE ARE NOT RESPONSIBLE AND HAVE NO LIABILITY IF YOUR ORDER GETS REJECTED BY CUSTOMS IN AN ISLAMIC COUNTRY.
If this happens the following can be done:
- If the order is sent back to us:
- You can request the order to be shipped to another address from a different country. In this case, the shipping extra costs must be paid first.
- You can request a refund. - If the order is NOT sent back to us:
- In this case, unfortunately, we will not refund your order and we won't be held any responsibility/liability for this situation.
In the end its up to the customer to be informed about his country's policy regarding prohibited items and decide to purchase from us.
If you are unsure of buying our products from an Islamic country, you can always place your order from another country using the address of a package forwarding service.
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